Cancellation And Refund Policy
At DM BOON, we strive to provide our customers with the highest quality services. However, we understand that there may be instances where you may need to cancel a service or request a refund. This Cancellation & Refund Policy outlines the terms and conditions for cancellations, refunds, and service changes.
1. General Policy
This policy applies to all services provided by DM BOON, including but not limited to digital marketing services, IT services, web development, and consulting services.
By purchasing our services, you agree to be bound by the terms of this Cancellation & Refund Policy.
2. Cancellation Policy
a. Service-Based Cancellations
Monthly Subscription Services: You may cancel any monthly subscription services by providing at least 30 days’ written notice before the next billing cycle. Cancellations made after this period will be effective from the next billing cycle.
One-Time Services: For one-time services (e.g., website development, consultation), cancellations are not permitted once the work has commenced. If a cancellation is requested before the work starts, a full refund may be issued, minus any administrative fees.
b. How to Cancel a Service
To cancel a service, you must send a written request to [insert email address]. The request must include your name, service details, and reason for cancellation. Our team will review your request and respond within 3-5 business days.
3. Refund Policy
a. Refund Eligibility
Refunds are only issued under the following circumstances:
Service Not Rendered: If a service is paid for but not yet delivered, you may be eligible for a full refund.
Service Not as Described: If you believe the service delivered does not match the description or agreed-upon scope, you must notify us within 7 days of the service delivery date. Upon review, if the claim is valid, a partial or full refund may be provided.
Technical Issues: If you experience technical issues due to our fault, which cannot be resolved within a reasonable timeframe, you may be eligible for a partial refund.
b. Non-Refundable Services
The following services are non-refundable:
Completed services or projects.
Digital marketing campaigns once initiated.
Monthly subscriptions after the service period has begun.
Consultation fees after the session has been conducted.
c. Refund Process
To request a refund, contact us at [insert email address] with your name, service details, and reason for the refund request. Refund requests are processed within 7-10 business days after review and approval. Approved refunds will be credited back to the original payment method.
4. Changes to Services
If you wish to change the scope or details of an ongoing service, please contact us at [insert email address]. Changes are subject to approval and may incur additional fees based on the scope of the changes requested.
5. Dispute Resolution
Any disputes related to cancellations or refunds will be handled in accordance with the terms set forth in our Terms of Service. We encourage you to contact us directly to resolve any issues amicably.
6. Contact Us
If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact us at:
DM BOON
[Email Address: info@dmboon.com]
By purchasing our services, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.